Returns Policy
You may return unwanted goods for an unconditional and full refund within 14 days*. Please bear in mind that the goods are not supplied on a trial basis and it is your responsibility to check their suitability for purpose prior to ordering. If you wish to return goods you must contact us in writing or in another durable medium such as e-mail within 14 days after the day of the delivery of your order so we can process the return.
Returns can be made by the following methods:
By Courier
There are a few consumer sites that make it really easy to send parcels, parcel2go.com, interparcel.com, paisleyfreight.com are only a few.
By Post
You can take the parcel with our return address to your local post office.
Our Contact Details
email: info@essentialnails.com
Address;
Returns Essential Nails
Manor Road
Haverhill
Suffolk
CB9 0EP
Tel: 01440 820 999
*You must return the item(s) within 7 working days of requesting a return, in a new and unused condition in the original packaging. Where a product has a security seal, a refund or exchange will not be given if the seal is broken.
Return of Certificated Courses.
In the case of Certificated Courses (where we have to check all products and tuition materials are perfect and un-used prior to re-packing and re-sale) we will fully refund any payments made if the Course is returned within 14 days in perfect condition, saleable at full retail price.
If it is not in a perfect saleable condition, then we will refund any payment made less charges for any used or missing items plus a handling, inspection and repacking fee of £60.00 Courses cannot be returned after 30 days.
Costs of returning the goods.
If you wish to return items then you will be responsible for the cost of returning them to us. Items must be packed correctly and returned in the original packaging. You must take reasonable care to ensure that the items are not damaged before they are returned or while in transit.
